Worldwide Support - Inventus
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Seamless support at every stage

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Built for the complexity of clinical trials

Inventus delivers seamless, end-to-end support to ensure your devices always remain fully operational and trial-ready. With proactive monitoring, technical expertise, and responsive service built into our model, we keep your studies running smoothly from start to finish.

Our
support

Reliable services, smooth delivery

Global fulfilment
We have strategically located logistics hubs in the UK, EU and China, ensuring devices are delivered on time wherever they’re needed.

Trial-ready from day one
From picking and configuration through quality assurance, shipping, and tracking, right to the final destination.

In-house help desk
Our dedicated support model is specifically designed to meet the needs of patients, sites, sponsors and CROs.

Stock analytics
We provide full analytics of the stock of provisioned devices throughout the supply chain, keeping our clients informed and in control.

Global logistics

From customised device configuration – including apps, settings, language, eSIM, and security – to bespoke labelling, kitting, and pre-dispatch validation, we deliver full control and support to meet the exact specifications of your clinical study.

Help desk

Our support model is built specifically for the needs of patients, sites, sponsors and CROs, delivering the most responsive and reliable service experience in global clinical trials. We offer expert assistance, wherever your study is based.

Secure warehousing

With our logistics hubs located across the UK, EU and China, as well as our secure storage tailored by study or in bulk, we provide fully insured warehousing facilities with real-time tracking to give you complete visibility and control at every stage.

Help desk

Our support model is built specifically for the needs of patients, sites, sponsors and CROs, delivering the most responsive and reliable service experience in global clinical trials. We offer expert assistance, wherever your study is based.

Key features

A single point of contact for all client queries via dedicated in-house support.

A dedicated support model designed to meet the specific needs of clinical trials.

Full SLA tracking and KPI monitoring, including customer satisfaction.

Choose from our range of end–to–end technology solutions bespoke for clinical trials

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Why Inventus?

Inventus is the only company in the world to create bespoke technology solutions for use in clinical trials. Our approach is designed to put patients first, support sites, and empower sponsors across the full clinical trial lifecycle, while offering global support designed for the life sciences sector.

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Choose from our range of end-to-end technology solutions for clinical trials.
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